Insights

Research

The Raw Truth About Intelligent Automation HfS Research | Oct 13, 2015

HfS surveys enterprise service buyers to see what they think is the "Raw Truth of Intelligent Automation."

Research

The Rise of the Digital Transformers? HfS Research | Sep 23, 2015

The Digital Transformer, a new breed of leader, charged with transforming enterprise-wide risk management, digital strategy, and customer experience.

Webinar

HR Analytics: The View from Europe Everest Group | Sep 22, 2015

Just how much of HR Analytics is hype and how much is actual adoption?

Research

Next-wave Location Profile – Puerto Rico Everest Group | Aug 01, 2015

Report includes Global Sourcing profile, opportunities for enterprises and service providers, key drivers and challenges, talent availability and key risks.

Research

Beware of the Smoke: Your Platform is Burning HfS Research | Jul 10, 2015

HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations -the As-a-Service Economy.

Blog

Top 5 Factors Driving Domestic IT Outsourcing Growth – CIO Everest Group | Jul 10, 2015

Companies are largely sticking with their offshore locations for existing non-voice work and considering domestic options for new tasks.

Research

Why Design Thinking Can Save the Outsourcing Industry HfS Research | Jul 01, 2015

New research on As-a-Service points to the rise of Design Thinking creative ideas as critical to more than 4 out of 10 enterprises today.

Research

Five Ways Automation and AI Are Enabling As-a-Service Delivery HfS Research | Jun 29, 2015

How process automation and artificial intelligence are core technologies in realizing the 8 Ideals of the As-a--Service Economy.

Infographic

United States Domestic Sourcing Delivery Center Location Tiers Everest Group | Jun 09, 2015

Infographic highlighting the key statistics associated with various tiers of U.S. cities onshore deliver centers are located in.

Blog

Onshoring, Talent Development, Automation – My Top 10 Picks from RevAmerica 2015 Everest Group | Jun 09, 2015

Research Analyst, Sakshi Garg’s Top 10 Takeaways from RevAmerica 2015

Blog

John Mellencamp Named Honorary Everest Group Analyst of the Month Everest Group | Jun 08, 2015

Although smaller communities are used for service delivery, the vast majority of the market is in communities with populations in the 100,000s.

Infographic

South Most Prolific in Service Delivery Center Set-Ups | Market Everest Group | May 31, 2015

Infographic on the rate of new center set-ups by U.S. Region.

Infographic

The South Outweighs other Regions in US Domestic Market Outsource Service Delivery Share Everest Group | May 31, 2015

Infographic on Regional share of US Domestic Sourcing Delivery Centers.

Infographic

Three Common Roles & Configurations for Onshore Domestic Delivery Centers Everest Group | May 31, 2015

Infographic on the three common roles and configurations for onshore domestic delivery centers.

Infographic

Most Common Delivered Functions from US Domestic Centers Everest Group | May 31, 2015

Infographic on most common delivered services from US Domestic Centers.

Infographic

Drivers of North American Domestic Outsourcing Everest Group | May 31, 2015

Infographic on the most important drivers of domestic outsourcing.

Infographic

North American Domestic Delivery Centers Up 50% Everest Group | May 31, 2015

Infographic on the growth trajectory and expected growth of North American delivery centers by service providers.

Research

There is Energy in the On-Shore U.S. Sourcing Opportunity HfS Research | May 19, 2015

As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.

Research

North America Domestic Outsourcing Services: Providers Embrace Onshoring ... Everest Group & RevAmerica | May 01, 2015

Comprehensive analysis of domestic outsourcing market including location type across different functions, type of service provider, and other factors.

Webinar

Domestic Sourcing: Good to Be Home | Webinar Everest Group | Apr 20, 2015

U.S. domestic sourcing comes with many advantages: proximity to clients, reliable physical infrastructure, and access to an alternative talent pool, among others.

Webinar

Incorporating US Domestic Locations into Your Global Outsourcing Strategy Everest Group | Apr 17, 2015

The United States as a domestic sourcing location, can play an integral role in a company’s global delivery portfolio.

Research

The BPO Profession in 2015: Today’s Accidental Career Path, Tomorrow’s Capability Broker Everest Group | Apr 16, 2015

The need to develop effective partnerships with service providers to achieve business outcomes is creating a career path for a "Capability Broker."

Blog

U.S. Domestic Sourcing: Early Insights from Research for RevAmerica Event Everest Group | Mar 26, 2015

Everest shares initial insights from research being conducted on US delivery centers for RevAmerica 2015

Research

U.S. Onshore Delivery Puzzle – Demystifying Location Selection Everest Group | Oct, 2014

Highlights key factors to be considered during location selection for onshore delivery centers and analysis of the different tiers of cities in the U.S.

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