HfS surveys enterprise service buyers to see what they think is the "Raw Truth of Intelligent Automation."
The Digital Transformer, a new breed of leader, charged with transforming enterprise-wide risk management, digital strategy, and customer experience.
Just how much of HR Analytics is hype and how much is actual adoption?
Report includes Global Sourcing profile, opportunities for enterprises and service providers, key drivers and challenges, talent availability and key risks.
HfS explores the shift in sourcing to working smarter through more simplified, intelligent operations -the As-a-Service Economy.
Companies are largely sticking with their offshore locations for existing non-voice work and considering domestic options for new tasks.
New research on As-a-Service points to the rise of Design Thinking creative ideas as critical to more than 4 out of 10 enterprises today.
How process automation and artificial intelligence are core technologies in realizing the 8 Ideals of the As-a--Service Economy.
Infographic highlighting the key statistics associated with various tiers of U.S. cities onshore deliver centers are located in.
Research Analyst, Sakshi Garg’s Top 10 Takeaways from RevAmerica 2015
Although smaller communities are used for service delivery, the vast majority of the market is in communities with populations in the 100,000s.
Infographic on the rate of new center set-ups by U.S. Region.
Infographic on Regional share of US Domestic Sourcing Delivery Centers.
Infographic on the three common roles and configurations for onshore domestic delivery centers.
Infographic on most common delivered services from US Domestic Centers.
Infographic on the most important drivers of domestic outsourcing.
Infographic on the growth trajectory and expected growth of North American delivery centers by service providers.
As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
Comprehensive analysis of domestic outsourcing market including location type across different functions, type of service provider, and other factors.
U.S. domestic sourcing comes with many advantages: proximity to clients, reliable physical infrastructure, and access to an alternative talent pool, among others.
The United States as a domestic sourcing location, can play an integral role in a company’s global delivery portfolio.
The need to develop effective partnerships with service providers to achieve business outcomes is creating a career path for a "Capability Broker."
Everest shares initial insights from research being conducted on US delivery centers for RevAmerica 2015
Highlights key factors to be considered during location selection for onshore delivery centers and analysis of the different tiers of cities in the U.S.
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